December 2024

This renewal required extensive negotiation and faced competitive pressure from other markets. Our team was persistent and identified opportunities to get creative, slightly adjusting the rate and offering a deferred deposit to better align with the insured’s needs. After continued engagement and thoughtful tradeoffs, we were able to secure the renewal and keep the account with Nirvana, showing how creativity and partnership can make the difference in highly competitive renewal situations.

This opportunity involved an insured exploring a move from their long-time incumbent carrier after renewal pricing expectations did not align with their risk profile. After completing loss rating, we clearly outlined where we could be competitive and set realistic parameters moving forward. While the incumbent market ultimately returned with a lower-priced option, we differentiated by offering flexible deductible options and the agent was able to secure the bind.

This renewal was a strong win in a competitive environment. Operational factors drove a moderate rate increase but the value of the coverage and expertise of the agent helped us to retain three of four lines on the account at a fair price. This win highlights the importance of value-based selling in protecting long-term portfolio health and partnership strength.

This bind came together at the last possible moment, with the deposit arriving on the effective date. Though there was competition from another market, the insured ultimately chose Nirvana as the best long-term partner after several discussions throughout the process. A key factor in closing the deal was the ability to move forward with monthly reporting and payment flexibility. This outcome strengthens the partnership and reflects the flexibility and long-term support the insured was looking for.