Raising the bar for Nirvana Claims in 2025

At Nirvana Insurance, we are committed to delivering an exceptional Claims experience to our customers.In 2024, we made significant advancements to fulfill this commitment,which we will continue building upon in 2025.

By combining cutting-edge telematics technology with the expertise of in-house Claims professionals specializing in trucking,we’ve created one of the fastest and most reliable Claims experiences in the industry.

Read more about the enhancements we’ve made:

APD and Cargo Claims fully managed in-house across 45 states

We’re proud to announce that our in-house team now manages and adjustsAuto Physical Damage (APD) and Cargo claims in 45 states(stay tuned—we’re expanding to New York, California, and Georgia soon).

With decades of transportation and trucking expertise,our dedicated team guarantees a response within 48 business hours,resulting in claim resolution times that are 5x faster.

*Note: This service is currently available for MS Transverse and Sirius Point paper only.

Expert oversight for every claim

Even when claims are adjusted by third-party providers like NARS(including New York, California, Georgia, or severe bodily injury cases),our in-house Claims team remains fully engaged.

We oversee the entire process to ensure fair, fast resolutions,maintaining the level of care and accountability you expect from Nirvana.

Three easy ways to report claims

We’ve simplified the claims reporting process.Claims can now be reported through three convenient options:

 
• Online:  safety.nirvanatech.com (fastest option — cuts reporting time in half)  
 
• Email: eportaclaim@nirvanatech.com      
 
• Phone: 1-888-383-8614      

Prompt reporting through any of these methods ensures the best possible service.

Download:Accident Kit

Proactive claims status updates

Customers now receive weekly email updates on open claims.You and your agent can also check claim status anytime via:

 
• Safety Intelligence Platform      
 
• Or by phone: 1-888-383-8614  
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Plans for claims in 2025

Building on our 2024 progress, we have even bigger plans for enhancing the Claims experience in 2025.Thank you for trusting Nirvana Insurance—we’re excited to continue raising the bar.

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