has been resolved!
Report, track &
resolve claims seamlessly
Experience a fast, modern claims process that combines AI trained on 10 million claims with Vega’s commercial trucking specialists to get you back on the road quickly.
Don't let claims derail your operations
Establish your claim fast
Report 24/7: online, phone or email. Vega makes initial contact within 3 hours of a filed claim, not the 8-24 hours you’d wait with a traditional carrier.
Get on-demand updates and know exactly where your case stands
Check status anytime online or by phone, with a real-time dashboard and proactive updates on every open file. No chasing anyone down for answers.
Get attentive support from claims pros specialized in trucking
Vega’s dedicated claims team combines the latest in telematics and camera technology with AI trained on over 10 million claims, resolving losses 50% faster than industry standard. Thousands of fleet operators rate the experience 4.8/5.
Managed by experts. Resolved faster with technology.
Telematics and dashcam data shows exactly what happened at the scene, more reliably than police reports or witness statements alone. That means fairer settlements, and drivers exonerated when they’re not at fault. Objective data also means severity and litigation risk get flagged early, before costs run up, so your claims history stays clean and your insurability at renewal stays protected.
Superior claims handling is now the #1 differentiator for fleets when selecting an insurance provider.
Learn more in our 2025 Claims Experience Report
Prevent claims with Active Safety solutions
What if your insurance company could help you get safer? Nirvana’s Active Safety solutions combine cutting-edge safety monitoring technology and tenured safety managers to help you head off risk and reduce the severity and frequency of claims.
Safety Intelligence Platform
Monitor safety scores, driving behavior, and violations from FMCSA and telematics data, all in one place. Level up your fleet safety program with personalized, AI-powered recommendations.
Learn more
Safety Management Services
Get help with everything from mock audits, driver training programs and DataQs. Our safety management team has decades of experience in DOT compliance and safety management and can help you reduce risk and costs with a tailored approach.
Learn moreFrequently Asked Questions
Report 24/7: online using your Nirvana Safety Intelligence Platform login at safety.nirvanatech.com, emailing us at reportaclaim@vegaclaims.com, or calling us at 1-888-383-8614.
After first reporting your claim, you will hear from our team the same business day (if submitted before 3pm ET).
No. It is up to the fleet to file a claim, if necessary, for an accident or incident. Vega, Nirvana's dedicated claims partner, uses telematics data to assess the situation (if relevant) to help expedite processing and exonerate drivers, where possible.
Vega Claims is a tech-forward commercial trucking claims platform built to deliver the speed, accuracy, and transparency that fleet operators actually need. With dedicated adjusters, in-house service levels, and AI trained on over 10 million claims working on every file.
Vega operates as an independent claims TPA, serving Nirvana insureds with a dedicated service team.
Traditionally, TPAs have meant slower service, shared adjusters, and outcomes that prioritize cost over the insured. Vega is a different kind of TPA, one built from the ground up to break that model. Nirvana insureds get a dedicated team of commercial trucking specialists, not a shared pool of generalists. AI trained on 10 million claims powers faster investigations, earlier identification of severity risk, and smarter settlements. The result: resolutions 50%+ faster than industry standard, a 4.8/5 CSAT score from thousands of fleet operators, and claims outcomes that protect your operation long after the file is closed.
No. Vega operates as an independent business, with its own clients and mission.
Yes. Vega is a purpose-built commercial trucking TPA that operates with dedicated adjusters, in-house service levels, and technology that most carriers and legacy TPAs can't match. The TPA model, done right, delivers better outcomes than a traditional captive claims department: more specialization, more investment in technology, and more accountability for results.
Vega currently handles all claims for Nirvana’s Fleet and Business-auto programs.