Don’t let claims park
your business

Cut downtime with a smart, fast claims process powered by in-house experts, AI, and telematics.

Report a claim

Stay on the road and in control

We deliver superior speed and service for every claim

Faster resolutions

Get claims resolved in days, not weeks. With in-house claims experts and AI, we resolve claims faster so you can get your vehicles back on the road and avoid costly downtime.

24/7 communication

Never miss a beat. With our responsive, US-based team and AI-powered weekly email summaries and on-demand status updates, you’ll always know where your claim stands.

Better outcomes

You deserve a fair claims experience. Telematics reveals what really happened, helping us adjust claims fairly, exonerate drivers, and fight fraud.

AI-powered, expert-led claims process

We integrate intelligent technology at every step of the process to improve outcomes and deliver an exceptional experience for fleets.

1. Report a claim

Claims can be reported 24/7 via online (2x faster!), phone, or email.



Once submitted, a case file is created instantly, giving our adjusters a full summary of the claim, reducing back-and-forth correspondence and speeding up resolution times.

2.  Dedicated claims support

Our platform instantly determines if your claim is covered, enabling adjusters to review your case and respond quickly—within 24 business hours, often sooner.

3. View your claim status, 24/7

Track progress in real-time with AI-powered weekly email summaries and on-demand claims updates in the Safety Platform so you always know the status of your claim.

4. Receive your payment

We use telematics and the latest camera technology to get immediate clarity, enabling fast, fair decisions and quicker payouts so you can get back on the road sooner.

Claims as fast as your fleet

24 business hours

Guaranteed response time from our claims team

100%

US-based claims team

100%

Of all Fleet and Business Auto claims are managed in-house

2 hours

Fastest claim resolved
Nirvana makes the claims process seamless, easy, and effortless. Their claims team provides terrific support and transparency at every step of the process.
Alex Abdulle, President of Matt Express

Prevent claims with Active Safety solutions

What if your insurance company could help you get safer? Nirvana’s Active Safety solutions combine cutting-edge safety monitoring technology and tenured safety managers to help you prevent risk and reduce the severity and frequency of claims.

Safety Intelligence Platform

Monitor safety scores, driving behavior, and violations from FMCSA and telematics data, all in one place. Level up your fleet safety program with personalized, AI-powered recommendations.

Learn More

Safety Services

Get help with everything from safety culture assessments, driver training programs and DataQs. Our safety management team has decades of experience in DOT compliance and safety management and can help you reduce risk and costs with a tailored approach.

Get Started

Frequently Asked Questions

How do I file a Claim or report an incident?

Report 24/7: online using your Nirvana Safety Intelligence Platform login at safety.nirvanatech.com, emailing us at reportaclaim@nirvanatech.com, or calling us at 1-888-383-8614.

How long will it take to hear back from a claims professional?

After first reporting your claim, you will hear from our team the same business day (if submitted before 3pm ET).

Does Nirvana use my telematics devices to detect crashes and submit Claims on my behalf?

No. Nirvana will not file a claim on your behalf. It is up to the fleet to file a Claim, if necessary for an accident or incident. Nirvana uses telematics data to assess the situation (if relevant) to help expedite processing and exonerate drivers, where possible.