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For most fleets, filing a claim means crossing your fingers and waiting. You send an email, and then… silence. Did it go through? Has anyone seen it? When will someone get back to you?
That kind of uncertainty is exactly what we set out to fix.
At Nirvana, we’ve rebuilt the claims experience to match the urgency our customers operate with. The goal is simple: no black holes, no wasted time, and full transparency. Just instant clarity and real progress.
How Nirvana uses AI to get claims moving immediately
The first time a customer reports a loss is when help should start, but with most insurers, it’s where things slow down. Emails land in shared inboxes. Someone has to read it, log it, check the policy, and start a claim manually. All of that happens before a claims adjuster even knows the case exists. For a fleet trying to get back on the road, it’s more than frustrating. It’s costly.
Here’s what happens now at Nirvana:
The second a customer sends in a claims report, our AI gets to work. No queues. No bottlenecks. Just action.
AI reads the email and converts the key information into structured data: who was involved, what happened, where, and when. The kind of info you’d usually have to type into a form is auto-generated.
A case file is built automatically. It includes a clean summary, all attachments (police reports, photos, videos, etc.), and time-stamped details. Nothing needs to be re-entered or re-explained.
Our policy engine reviews the customer’s coverage to flag whether the claim is likely covered. It checks the fine print so our team starts from a place of confidence, knowing exactly what they need to do next.
What used to take hours, and often days, now happens in seconds. A complete, ready-to-review case is live and in front of the right person within moments.
What our customers see and experience
We’re not just moving faster. We’re freeing up our claims team to do what they do best, which is helping customers through some of their toughest moments.
If you run a trucking fleet, you know that every hour a vehicle is down costs money. Every delay in your claim adds more.
With our AI-first approach:
- Within seconds of reporting an incident, our customers know their case is in motion. There’s no wondering or waiting. Just a clear signal: we’ve got you.
- They get faster clarity on what’s covered so they can make important decisions about their operations sooner.
- They don’t have to repeat themselves or resend the same documents. It’s all captured the first time.
- They talk to adjusters who already understand the case and are focused on helping them move forward.
- Days are saved and adjusters can review and resolve the case faster, ensuring fleets get critical claims payments as soon as possible.
This isn’t just about speed. It’s about removing roadblocks so customers can get back to business faster.
We’re building a future where humans can fully focus on outcomes
We didn’t build this system to check a tech box. We built it because our customers deserve better.
The next generation of insurance companies won’t be defined by the size of their back office. They’ll be measured by how quickly and clearly they respond when it matters most.
At Nirvana, we’re using AI to take away the friction, not the people. We’re cutting through the noise so our team can focus on outcomes. And we’re delivering the kind of support modern fleets need to stay safe, protected, and in motion.
And this is only the beginning.
For most fleets, filing a claim means crossing your fingers and waiting. You send an email, and then… silence. Did it go through? Has anyone seen it? When will someone get back to you?
That kind of uncertainty is exactly what we set out to fix.
At Nirvana, we’ve rebuilt the claims experience to match the urgency our customers operate with. The goal is simple: no black holes, no wasted time, and full transparency. Just instant clarity and real progress.
How Nirvana uses AI to get claims moving immediately
The first time a customer reports a loss is when help should start, but with most insurers, it’s where things slow down. Emails land in shared inboxes. Someone has to read it, log it, check the policy, and start a claim manually. All of that happens before a claims adjuster even knows the case exists. For a fleet trying to get back on the road, it’s more than frustrating. It’s costly.
Here’s what happens now at Nirvana:
The second a customer sends in a claims report, our AI gets to work. No queues. No bottlenecks. Just action.
AI reads the email and converts the key information into structured data: who was involved, what happened, where, and when. The kind of info you’d usually have to type into a form is auto-generated.
A case file is built automatically. It includes a clean summary, all attachments (police reports, photos, videos, etc.), and time-stamped details. Nothing needs to be re-entered or re-explained.
Our policy engine reviews the customer’s coverage to flag whether the claim is likely covered. It checks the fine print so our team starts from a place of confidence, knowing exactly what they need to do next.
What used to take hours, and often days, now happens in seconds. A complete, ready-to-review case is live and in front of the right person within moments.
What our customers see and experience
We’re not just moving faster. We’re freeing up our claims team to do what they do best, which is helping customers through some of their toughest moments.
If you run a trucking fleet, you know that every hour a vehicle is down costs money. Every delay in your claim adds more.
With our AI-first approach:
- Within seconds of reporting an incident, our customers know their case is in motion. There’s no wondering or waiting. Just a clear signal: we’ve got you.
- They get faster clarity on what’s covered so they can make important decisions about their operations sooner.
- They don’t have to repeat themselves or resend the same documents. It’s all captured the first time.
- They talk to adjusters who already understand the case and are focused on helping them move forward.
- Days are saved and adjusters can review and resolve the case faster, ensuring fleets get critical claims payments as soon as possible.
This isn’t just about speed. It’s about removing roadblocks so customers can get back to business faster.
We’re building a future where humans can fully focus on outcomes
We didn’t build this system to check a tech box. We built it because our customers deserve better.
The next generation of insurance companies won’t be defined by the size of their back office. They’ll be measured by how quickly and clearly they respond when it matters most.
At Nirvana, we’re using AI to take away the friction, not the people. We’re cutting through the noise so our team can focus on outcomes. And we’re delivering the kind of support modern fleets need to stay safe, protected, and in motion.
And this is only the beginning.
