August 2025
Auto parts & accessories carrier
This was a big win that came down to strong relationships and quick action. The account was originally positioned with the incumbent carrier, and while another competitor swooped in late with aggressive pricing, our partner agent stood firm in advocating for Nirvana. Even though we weren’t the lowest number on the table, the insured recognized the long-term value of maintaining their trusted agency relationship and beginning a partnership with Nirvana. This shows how agent advocacy and our differentiated value can overcome last-minute pricing pressure.
Packaged foods carrier (renewal)
This renewal was complex and required multiple revisions, creative structuring, and ongoing collaboration. Midway through the process, another market entered with a substantially lower quote. The insured made it clear they valued their relationship with Nirvana but needed meaningful relief to move forward. By adjusting the renewal terms, including changes to the APD deductible and offering a camera subsidy, we delivered a solution that balanced affordability with long-term value. In the end, the insured chose to remain with Nirvana, a testament to strong communication, flexibility, and partnership.
Building materials & lumber (Renewal)
While recent loss history created challenges, the broader performance of this insured made them an account we wanted to retain. By keeping all policies together under Nirvana and leveraging the benefits of a combined deductible, the insured recognized additional value in staying with us. A great reminder that long-term perspective and strong partnerships can help win even in competitive situations.
Refrigerated goods carrier
This opportunity came in as a rush after many markets were hesitant to quote it. The challenges were clear on the surface, but a deeper review into the fleet’s growth trajectory gave us the confidence to move forward. Thanks to great collaboration with the agent, approval was granted promptly, and the account was bound with Nirvana. Yet another example of how our agility and responsiveness allow us to succeed under tight deadlines and in competitive situations.
Building and construction supplies carrier
This insured required tailored coverage to address their unique business needs. While we weren’t able to provide the cheapest quote, we stood out by delivering exceptional value through our active safety solutions, including our Safety Platform and dedicated safety managers. These benefits, along with our personalized coverage options, showcased our commitment to their business, ultimately making it an easy choice to go with Nirvana.
Paper, plastic & glass products carrier
When this account came in with two different telematics links, one of which was mixed with another carrier’s power units, we knew we had our work cut out for us. However, our team, never one to shy away from a challenge, quickly sorted through the data with the help of the agent, who was there to promptly answer all of our questions. This close collaboration ensured we had everything needed to successfully quote and bind the account.
Metals & minerals carrier
We declined this account last year due to prior safety issues, but advised the insured that if they could demonstrate overall improvements in areas such as driver quality and safety practices, we would reevaluate them the following year. Determined to partner with Nirvana, the insured went above and beyond, implementing significant safety improvements and establishing a strong safety program for their fleet. This win highlights the insured’s persistence and commitment, as well as their confidence in Nirvana to support their long-term success—a true win-win for everyone.
Food & beverage carrier
This account initially faced challenges with unsafe driving violations. However, over the past 12 months, they worked diligently to reduce citations and improve their BASIC score, which was reflected in their above-average safety rating. This accomplishment was a testament to their efforts and allowed us to secure them with coverage, proving that their hard work truly paid off. They’re excited to partner with Nirvana to continue to improve their safety program.