GMG Express gains a superior claims experience and powerful safety insights with Nirvana

Looking for a better claims experience

GMG Express has worked with several insurance providers over the years; and claims management has always been their biggest struggle. Their previous provider repeatedly closed claims without proper investigation and at times even failed to pay the full amount. With almost no communication from adjusters, they felt left in the dark while their claim-related costs continued to rise. That’s when they realized it was time to find a new insurance provider that truly understood the needs of a trucking business.

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A claims experience built for trucking

GMG Express chose Nirvana because they needed a safety-first provider offering a modern, reliable claims experience.

Before Nirvana, reporting and managing claims was a nightmare. GMG Express’s Safety Manager, Stefan, had to continuously email photos, documents, and updates, never knowing if the adjusters even saw them. Weeks would pass before he received any kind of update.

Since switching to Nirvana, their claims experience has been completely different. Stefan can seamlessly report claims in minutes through the Safety Platform. He receives weekly claim updates via email, and in the Safety Platform, he can instantly view his claim summaries and detailed claim history, keeping him informed and in the loop every step of the way.

Beyond the technology, Nirvana’s in-house, US-based Claims team has made a major difference. With over 200 years of combined trucking experience, their adjusters respond quickly, ensure transparency throughout the process, and advocate on Stefan’s behalf, a sharp contrast to his past experience with previous claims adjusters he’s worked with.

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Safety that drives results

GMG Express has always prioritized safety, equipping their trucks with cameras long before it became an industry standard. The missing piece was the support from an insurance provider who could help elevate their safety to the next level.

During a routine safety visit, a Nirvana Safety Manager walked Stefan and his team through the Safety Intelligence Platform. His team discovered new features that were available to them, like the Heatmap that pinpoints specific violation locations and the Violations Timeline that alerts them in real-time, long before they appear on the FMCSA portal.

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I had no idea these in-depth safety features existed. The Heatmap and Violations Timeline changed how we coach drivers and make decisions. It removed the guesswork.

Stefan Diev, Safety Manager

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With these tools in hand, Stefan now monitors driver behavior in real-time. Frequent safety reviews and close collaboration with Nirvana’s Safety Manager have transformed GMG Express’s approach to managing driver behavior and safety.

Over the past 12 months, GMG Express has seen significant improvements in key safety metrics, including its BASIC scores. Stefan directly attributes this progress to fully implementing Nirvana’s advanced safety tools and expert safety guidance.

Now, with Nirvana by their side, GMG Express enjoys peace of mind. They have a trusted partner who delivers fast, transparent claims service, and a safety team that works hand-in-hand with them to protect their drivers, reduce risk, and drive measurable success.